Privacy Policy
OCean Inn, a property wholly owned by Hikmat Borneo Travel Sdn Bhd (hereafter referred to as “Ocean Inn” or “the hotel”), is dedicated to safeguarding the privacy and personal information of all our guests and customers. We value your trust and are committed to protecting your data with utmost confidentiality and care. This privacy policy explains how we collect, manage, use, and protect your personal information in accordance with applicable laws.
Types of Information Collected
Pacific Inn collects personal information when you make a reservation, check in, or use our services. The types of data collected may include (but are not limited to):
- Full name
- Contact details (address, email, phone number)
- Payment information
- Identification documents
- Travel preferences, dietary requirements, or other relevant stay-related information
This data enables us to deliver a personalized and efficient service experience during your stay.
Purpose of Data Collection
We collect and use your personal information for the following purposes:
- To process reservations, check-ins, and purchases
- To provide and manage hotel services and guest amenities
- To communicate with you regarding your booking or send promotions, offers, or event updates
- To analyze customer preferences and improve our offerings
- To comply with legal and regulatory requirements
Storage and Sharing of Information
Your personal information is stored securely in our internal systems and is only accessible to authorized personnel. In certain cases, we may share relevant data with trusted third-party service providers (e.g., payment gateways or email systems) to facilitate services on our behalf. Every effort is made to ensure these parties uphold strict confidentiality and data protection standards.
Please note that while we take all reasonable measures to protect your information, no method of transmission or storage is completely secure.
Access and Correction
You have the right to request access to your personal information and to correct or update it as necessary. If you wish to view, update, or delete any personal data held by Pacific Inn, please reach out to us using the contact information provided below.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer required, we will ensure it is safely deleted or destroyed.
Policy Updates
Pacific Inn may periodically revise this privacy policy to reflect changes in our services, practices, or legal obligations. We encourage guests to review this policy occasionally to stay informed.
Contact Us
For any questions or concerns regarding this privacy policy or your personal data, please contact us:
Phone: +60 89788178
Email: oceaninn3@gmail.com
Address: Lot B5 & B6, Seafront Resort Township, Taman Bandar Semporna, 91308 Semporna, Sabah, Malaysia
Acceptance
By using the services provided by Ocean Inn, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy. If you do not agree with the terms, we respectfully advise against using our services.
